Return & Refund Policy

1. Cancelling an order

• Before shipping: you can cancel an order from My Orders before it is shipped. A prepaid amount is refunded in full.
• After delivery: you may cancel and return the goods within 7 days of receiving them, without giving a reason, subject to the conditions below. The 7 days count from the date you (or a person you appoint, other than the carrier) received the goods.
• Once an order has been shipped, it cannot be cancelled. You can refuse delivery or return it after receipt as per this policy.

2. Return eligibility

For goods to be eligible for return, please make sure that:

• The return is requested within 7 days of delivery.
• The goods are unused, unwashed and in the same condition you received them.
• The goods are in the original packaging with all tags, labels, accessories and the invoice.

We may refuse a return that does not meet these conditions. Where a product on sale is not eligible for refund, it is stated on the product page. This does not affect any right you have under applicable law, including the Consumer Protection Act, 2019.

3. Non-returnable goods

• Goods made to your specifications or clearly personalised.
• Goods that by their nature cannot be returned, deteriorate quickly or are past expiry.
• Goods not suitable for return for health or hygiene reasons that were unsealed after delivery.
• Goods inseparably mixed with other items after delivery.
• Goods damaged by misuse, improper installation or normal wear and tear.

4. Damaged, defective or wrong item

If you receive a damaged, defective or incorrect item, please contact us within 48 hours of delivery at hello@innomotivesolutions.in with your order number and clear photos or a short video of the item and the packaging. After verification we will arrange a replacement or a refund, and we bear the return shipping cost in this case.

Please record an unboxing video where possible; it helps us resolve such claims faster.

5. How to return

1. Email hello@innomotivesolutions.in with your order number and reason, or use Raise a Grievance.
2. Once we approve the return, pack the goods securely in their original packaging.
3. Ship them to the address below. Unless the item was damaged, defective or wrong, the cost and risk of return shipping are yours, so please use an insured and trackable service.

Return address
Innomotive Solutions Pvt Ltd,
29, Mahalakshmi Chambers, MG Road,
Trinity Metro Station, Bengaluru, Karnataka – 560001

We are not responsible for goods lost or damaged in return transit. Refunds cannot be issued without actual receipt of the goods or proof of delivery.

6. Refunds

• After we receive and inspect the returned goods, we approve or reject the refund and inform you by email.
• Approved refunds are made within 14 days of receiving the goods, to the same payment method used for the order. There is no fee for the refund.
• For Cash on Delivery orders, the refund is sent to your bank account or wallet, for which we may ask for the details.
• Your bank or payment provider may take a few extra working days to show the amount.
• Shipping charges paid at checkout are refunded only if the return is due to our error (damaged, defective or wrong item).

7. Gifts

If the goods were marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return. If they were not marked as a gift, or the gift giver had the order shipped to themselves, the refund goes to the gift giver.

8. Contact us

For any question about returns and refunds:

• Email: hello@innomotivesolutions.in
• Online: Raise a Grievance · Track my grievances

See also our Shipping Policy, Terms & Conditions and Privacy Policy.