Shipping Policy
How and when your Innomotive Solutions order is processed, shipped and delivered across India.
Last updated: 26 September 20261. Processing time
All orders are processed within 2–3 business days of confirmation. Orders are not shipped or delivered on Sundays or public holidays.
During high order volumes or sale periods, shipment may be delayed by a few days. If there is a significant delay, we will contact you by email or phone.
2. Shipping charges & delivery time
Shipping charges are calculated and shown at checkout before you pay. Delivery time starts after your order is shipped.
| Method | Estimated delivery |
|---|---|
| Express | 3–5 business days |
| Standard | 5 business days |
| Surface | 7–10 business days |
These are estimates. Delays can occasionally occur due to weather, courier issues, remote locations or events beyond our control.
3. Delivery coverage
We ship across serviceable PIN codes within India. You can check whether your PIN code is serviceable at checkout. We currently do not ship outside India, and do not deliver to P.O. boxes.
Please give a complete and correct address and a working phone number. Delays or failed deliveries caused by an incorrect address are not our responsibility.
4. Tracking your order
You will receive a shipment confirmation email with your tracking number once your order ships. The tracking number becomes active within 24 hours. You can also follow your order from My Orders or Track Order.
5. At the time of delivery
- Check that the outer package is sealed and undamaged before accepting it.
- If the package looks tampered with or damaged, note it on the courier's delivery receipt or refuse the delivery, and inform us immediately.
- If the courier cannot reach you, they will usually attempt delivery again. After repeated failed attempts the order may be returned to us.
- Prices shown on the Website are inclusive of applicable taxes (GST) unless stated otherwise. No customs duty applies to domestic orders.
6. Damaged or lost shipments
If your order arrives damaged, defective or incorrect, or does not arrive at all, please email hello@innomotivesolutions.in within 48 hours of delivery (or of the expected delivery date, for lost shipments) with your order number and photos or a short video. Please keep all packaging and the damaged goods.
We will work with the courier and arrange a replacement or refund as described in our Return & Refund Policy.
7. Contact us
- Email: hello@innomotivesolutions.in
- Online: Contact page · Raise a Grievance
See also our Return & Refund Policy, Terms & Conditions and Privacy Policy.